Product Design · 2025
Lumen Health
Rebuilding a patient dashboard around the three things people actually open it for.
RoleLead Product Designer
Year2025
DisciplineProduct Design
Focus
Design SystemResearchPrototyping
The problem
Patients opened the dashboard an average of 1.4 times per month and bounced within 20 seconds. The information architecture mirrored the hospital’s internal departments rather than anything a person in pain would look for.
The approach
Twelve contextual interviews, then a card sort that collapsed nine top-level sections into three: what’s next, what’s changed, what do I owe. Everything else moved behind search.
What happened
Monthly active use rose 3.1x in the first quarter. Support calls asking “where do I find my results” dropped by just over half.
Got something worth
building properly?
Taking on two projects for the coming quarter. Brand, product, or the messy bit in between.
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